FAQ



Frequently Asked Questions

In the below information, we provide as thoroughly as possible questions we often receive. Click on the group heading to expand and view the questions under each.

  • Are your parts new/genuine/OEM parts?
    • Yes. We only offer new, or in some cases remanufactured, genuine, OEM, Infiniti and Nismo parts. We do not offer aftermarket or used parts.
  • What is aftermarket?
    • Aftermarket parts are ones supplied outside of the official selling channels of a brand. Typically, they are provided by manufacturers no contracted by the brand to produce replacements parts. An apt word to describe these parts is "replica." A prominent issue with aftermarket parts is inconsistent quality with no threshold a company must adhere to. OEM parts and accessories are tested for fit, form, and function, conforming to Infiniti/Nissan manufacturing specifications.
  • Rebuilt and remanufactured: What's the difference?
    • The clear difference is quality. Rebuilt parts are parts that have only had the failed component(s) of the assembly replaced, whereas remanufactured parts are parts where the assembly is disassembled, cleaned, and all internal parts replaced. Essentially, a remanufactured part is a new part, however, cannot legally be deemed so as the casing/housing is often reused. We do not offer rebuilt parts.
  • Why are there multiple $1 charges pending on my bank account?
    • This occurs when the button to complete your payment was clicked multiple times. These pending charges will drop off of your financial statement once your order is finalized.
  • My credit card information won't go through/transaction is not authorized/etc? What's going on?
    • For card payments which will not process, ensure the billing address and shipping addresses match, cookies are enabled for your browser, check with your financial institution to see if they may be blocking the transaction for potential fraud, and/or only MasterCard or Visa is being used for payment.
  • Do you offer military/police/further discounts?
    • We work to offer consistent pricing as competitive as we can make them. Where competitors artifically inflate their prices in order to give promotional coupons, we put forth the best pricing possilbe at all times.
  • What is a core charge?
    • A core charge is a deposit paid to ensure the original part is returned.
  • How do I receive reimbursement for the core charge?
    • Please review the core return policy portion on our Return Policy page here.
  • What do I do if I do not have a core or have a core that does not meet the conditions required?
    • Unfortunately, in this scenario, the core charge is non-refundable.
  • When will I receive my order?
    • When you place an order, it arrives to us in a queue to be processed. While we do have a vast inventory of parts in stock, sometimes we do have to procure your parts first. Most parts non-stocked parts arrive to us in 1 to 5 business days. An estimate time to ship from our facility will be given to you when we review your order. Once all parts arrive, the following are general time frames DHL/FedEx/USPS will deliver: East Coast: 1-2 business days, Mid West: 2-4 business days, West Coast: 3-5 business days. Shipping internationally, to Hawaii, to Alaska, and to Puerto Rico usually takes longer than these given time frames. Please keep the tracking number emailed to you once your order is shipped as it will give you a more accurate time frame for the receipt of your parts.
  • I see the part I am looking for in the diagram, however, it is not listed to where I can order it. Why?
    • This is most often due to the part being only available with the next level up, larger assembly it is a part of.
  • Why do you need my VIN?
    • Supplyig the correct part to you the first time is our highest priority! As vehicles have become more complex, reliant on production dates and trim options, the VIN removes almost all guesswork to verify part application. If no VIN is supplied, we cannot guarentee the parts ordered will be applicable to your vehicle.
  • Do you sell performance parts?
    • The only items we currently offer are anything that can be found on Nissan Motor Sports, a.k.a. Nismo, web page.
  • I'd like to customize my vehicle by adding something from another trim option. Can you help me with this?
    • The factory catalog does not offer a cross-application guide for parts. The purpose of it is to determine directly replacement of parts that are stock for your vehicle. However, we will do our best to determine whether something can be done or not. When contacting us, please be sure to supply you VIN as this will be needed.
  • Do you have a phone number? Why is it not listed on the website?
    • While we understand the desire to speak with someone regarding your inquiry and some of our competitors may have a number listed, the reputation we have worked hard to build over the years brings us a high volume of contacts and orders. Keeping all communications in messages better assists us to provide clear, thorough answers and keep track of all of our clients' needs. We make every effort to respond to messages within a day.
  • What is I have an urgent need?
    • Please send us a message as detailed as possible and include your VIN. A message will be the quickest way to reach us.
  • I need to return my order/some of my order. What do I do?
    • Please contact us first so we may review whether the item purchased is eligible for return. If the item is, we will provide the return address. Our return policy may be found here.
  • Why hasn't my refund for parts returned show on my bank statement?
    • First check the tracking number of the part(s) returned. Sometimes they have not arrived to us yet. If the tracking shows delivered to us, we typically process returns Wednesdays and Fridays each week. After being processed, it may take up to 48 hours for the refund to reflect on your financial statement.
  • Why did I not receive the entire amount I paid as a refund?
    • Please review our return policy page here.
  • What shipping services do you use?
    • We use FedEx and USPS for shipping domestically. DHL is used to ship internationally. All three services are used to ship to Canada.
  • I am outside of the US. The shipping seems high with DHL. Why?
    • International shipping is considerably complex. The amount shown is purely an estimation of potential duties, shipping, and taxes. With DHL, we focus on door-to-door delivery and collecting all potential costs up front will help get you the part(s) ordered quicker. Should the amount collected be more than what is needed, you will automatically be refunded. If a higher amount be required, we will contact you.
  • Why are bumpers/fenders/large items so expensive to ship?
    • Large items deemed as over-sized and/or over-weight have a higher rate of shipping. We typically use and LTL (Less Than truckLoad) shipper to send these items.
  • Why is a commercial address required for shipping over-sized/over-weight parts?
    • Our LTL shippers use larger trucks and offer better rates to commercial addresses and typically have someone present to inspect the shipment upon receipt (it is of the utmost importance any issues with the shipment are notated with the delivery driver at the time of receipt).